- RETURNS
In cases where the User purchases products on or through the owner’s Website, he/she has a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.
This withdrawal period will expire 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the Website of or, in the event that the goods that make up your order are delivered separately, 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, 14 calendar days after the day on which the contract was entered into.
To exercise this right of withdrawal, the User must notify their decision to . They may do so, where appropriate, through the contact spaces enabled on the Website.
The User, regardless of the means chosen to communicate their decision, must clearly and unequivocally express their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form template provided as an annex to these Conditions, however, its use is not mandatory.
To comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding period expires.
In the event of withdrawal, the User will be reimbursed for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which the User is informed of the decision to withdraw.
the User will be reimbursed using the same payment method that the User used to make the initial purchase transaction. This reimbursement will not generate any additional costs for the User. However, the User may withhold such reimbursement until the User has received the purchased products or items, or until the User provides proof of the return of the same, depending on which condition is met first.
The User may return or send the products to:
And must do so without any undue delay and, in any case, no later than within 14 calendar days from the date on which he was informed of the decision to withdraw.
The User acknowledges that he must bear the direct cost of returning (transport, delivery) the goods, if any. In addition, he will be responsible for any decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
The User acknowledges that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalised products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed in the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery; supply of digital content without physical support.
The provision of a service that the User may contract on this Website is governed in the same way, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed, or when it has begun, with the express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by , they will have lost their right of withdrawal.
In any case, no refund will be made if the product has been used beyond the mere opening of the same, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.
Likewise, the products must be returned using or including all their original packaging, the instructions and other documents that may accompany them, in addition to a copy of the purchase invoice.
The model withdrawal form can be downloaded from the following link:
Return of defective products or shipping error
This refers to all those cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, he/she must contact us immediately and let us know the existing non-conformity (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).
The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether a refund or, where appropriate, replacement of the same is appropriate.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that a refund or replacement of the non-conforming item is appropriate.
The amount paid for products returned due to a defect, when this actually exists, will be fully refunded, including delivery costs and any costs that the User may have incurred in making the return. The refund will be made using the same payment method that the User used to pay for the purchase.
In any case, the rights recognised in the legislation in force at any given time for the User, as a consumer and user, will always be in force.
Guarantees
The User, as a consumer and user, enjoys guarantees on the products that he/she may acquire through this Website, in the terms legally established for each type of product, and is therefore liable for any lack of conformity thereof that becomes apparent within a period of three years from the delivery of the product.
In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by and possess the qualities presented therein; they are suitable for the uses to which products of the same type are ordinarily intended; and they present the quality and performance that are usual for a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the latter must proceed as indicated in the section Return of defective products or shipping error. However, some of the products sold on the Website may have non-homogeneous characteristics provided that these are derived from the type of material with which they have been manufactured, and that therefore will form part of the individual appearance of the product, and will not be a defect.
On the other hand, it may be the case that the User purchases on the Website a product from a brand or manufactured by a third party. In this case, and considering the User that it is a defective product, he/she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his/her legal warranty right directly against them during the three years following the delivery of said products. To do so, the User must have kept all the information regarding the warranty of the products.
- EXEMPTION FROM LIABILITY
Unless otherwise provided by law, the User will not accept any liability for the following losses, regardless of their origin:
any losses that were not attributable to any breach on its part;
business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or unnecessary expenditure); or
any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products was entered into between the parties.
It also limits its liability in the following cases:
The company applies all measures concerning the provision of a faithful display of the product on the Website, but is not responsible for any minor differences or inaccuracies that may exist due to a lack of screen resolution, or problems with the browser used or other problems of this nature.
will act with the utmost diligence to make the product subject to the purchase order available to the company in charge of transporting it. However, it is not responsible for damages arising from a malfunction of transport, especially for reasons such as strikes, roadblocks, and in general any other causes inherent to the sector, which result in delays, loss or theft of the product.
Technical failures that, for fortuitous or other reasons, prevent the normal functioning of the service via the Internet. Lack of availability of the Website for maintenance or
other reasons, which prevent the availability of the service. makes every effort to carry out the purchase, payment and shipping/delivery process of the products, however, it is exempt from liability for causes that are not attributable to it, such as unforeseeable events or force majeure.
will not be held responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time, it will not be held responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.
In general, it will not be held responsible for any failure or delay in the fulfilment of any of the obligations assumed, when this is due to events that are beyond its reasonable control, that is, due to force majeure, and this may include, but is not limited to:
Strikes, lockouts or other protest measures.
Civil unrest, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Inability to use trains, ships, airplanes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and will have an extension in the period to comply with them for a period of time equal to the duration of the cause of force majeure. will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure.
- WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User agrees that most communications with us will be electronic (email or notices posted on the Website).
For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications sent electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User may send notifications and/or communicate with us through the contact details provided in these Conditions and, where applicable, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, the User may contact and/or notify us by email or at the postal address provided.
- WAIVER
No waiver of any specific right or legal action or failure to require strict performance by the User of any of its obligations shall constitute a waiver of any other rights or actions arising from a contract or the Conditions, nor shall it exonerate the User from compliance with its obligations.
No waiver of any of these Conditions or of any rights or actions arising from a
contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to the User in writing.
- NULLITY
If any of these Conditions were declared null and void by a final decision issued by a competent authority, the remaining clauses shall remain in force, without being affected by said declaration of nullity.
- COMPLETE AGREEMENT
These Conditions and any document expressly referred to herein constitute the entire agreement between the User and the User in relation to the object of sale and replace any other previous agreement, agreement or promise agreed verbally or in writing by the same parties.
The User and the User acknowledge having agreed to enter into a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.
- DATA PROTECTION
The information or personal data that the User provides to the User in the course of a transaction on the Website will be treated in accordance with the provisions of the Privacy Policy or data protection policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.
- APPLICABLE LEGISLATION AND JURISDICTION
Access, navigation and/or use of this Website and contracts for the purchase of products through it shall be governed by Spanish law.
Any controversy, problem or disagreement that arises or is related to access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
- COMPLAINTS AND CLAIMS
The User may send their complaints, claims or any other comment they wish to make through the contact details provided at the beginning of these Conditions (General Information).
In addition, there are official complaint forms available to consumers and users, which they may request at any time, using the contact details provided at the beginning of these Conditions (General Information).
Likewise, if a dispute arises from the conclusion of this purchase contract between and the User, the User as a consumer may request an extrajudicial solution to disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on
online dispute resolution for consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.
This General Conditions of Sale document has been created using the online general conditions of sale template generator on 09/09/2024.